Have you ever seen the following messages when trying to download a file with Windows?
I wanted to post this article, because I just recently had an issue with Windows not downloading a file from my TpT site. I received a few comments after customers made a purchase that stating that they were not able to download the file they purchased. So finally after receiving the third message, I thought I need to email TpT and see what is going on with my files.
This is the response that I received from TpT, and it was a tremendous help, and it is definitely something worthy to pass along:
“Because some of the filenames have an ampersand, extra period, and/or comma in them, some versions of Windows are unable to create the files and will give vague error messages in response. Windows does this because it doesn’t allow certain characters that Mac OS will allow in a filename.
Here’s a list of characters that most versions of Windows won’t allow in filenames, and should be avoided in TpT resources:
. (Windows allows only one period in a filename, which is created automatically)
When time allows, we suggest making sure none of your TpT resources have any of the above characters in the filenames. We recommend using only alphanumeric characters. This will make your resources more widely compatible and reduce the chances that your Buyers will have technical problems.”